Healthcare

Course aim

This course aims to give NHS staff at all levels and disciplines an introduction on how to be more civil and develop better relationships, which will be valuable  not only for their workplace but also in their personal lives as well.

It is fundamental to any human factors programme.

Course objectives

By the end of the training delegates will have:

• ·      Recognise what incivility is and the damage that it does to Patients and the NHS
• ·      Understand how you may have demonstrated incivility and why
• ·      Understand behaviour and why people choose a particular behaviour
• ·      Be able to manage difficult situations and people, and have influence
• ·      Be able to give and receive feedback effectively
• ·      Manage and read non-verbal communications appropriately
• ·      Understand how civility relates to diversity and cultural differences