Healthcare

Civility & Developing Better Relationships Course - NON CPD

Course aim

This course aims to give NHS staff at all levels and disciplines an introduction on how to be more civil and develop better relationships, which will be valuable  not only for their workplace but also in their personal lives as well.

It is fundamental to any human factors programme.

Course objectives

By the end of the training delegates will have:

  • ·      Recognise what incivility is and the damage that it does to Patients and the NHS
  • ·      Understand how you may have demonstrated incivility and why
  • ·      Understand behaviour and why people choose a particular behaviour
  • ·      Be able to manage difficult situations and people, and have influence
  • ·      Be able to give and receive feedback effectively
  • ·      Manage and read non-verbal communications appropriately
  • ·      Understand how civility relates to diversity and cultural differences

Course details

Duration
1 day
Next availability
On demand
Price

£1350 per group of up to 20

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Email to enquire

Contact us to book onto this course:

ce@lmq.co.uk+44 (0)1342 893168

Contact us to book onto this course:

ce@lmq.co.uk+44 (0)1342 893168

LMQ is a specialist training consultancy with particular expertise in developing trainers and human factors. We have been in business for over 35 years and have a small but very experienced team of consultants.

Get in touch

ce@lmq.co.uk+44 (0)1342 893168
  • Address
  • The Coach House
  • Tilburstow Hill Road
  • South Godstone
  • Surrey
  • RH9 8LY
  • UK
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Last Updated: March 2026