Healthcare

Course aim

To give all staff throughout the Trust a simple understanding of what Human Factors are and to give them the skills to improve their performance.

Course objectives

By the end of the training delegates will:

• Have a clear understanding of Human Factors;
• Be able to recognise why people make errors and human fallibility;
• Understand a Just Culture;
• Believe the importance of open reporting;
• Understand why communication failures occur;
• Develop the skills to communicate well;
• Understand how to be civil and manage difficult situations;
• Believe the importance of receiving feedback and how to do it well;

Methodology

This is a powerful course that is intended to develop a clear but practical understanding of the learning process and the critical importance for CBT of the role of an instructor in providing an effective training environment. The course is very interactive, fluid and perhaps unfamiliar as the use of presentations, lectures and scripted material is minimal. Theory at all times is supported by practical evidence, although our trainers rely on delegates’ personal experience to validate the content. Delegates have the opportunity to facilitate exercises and debrief sessions, which are filmed so that they can receive feedback on their performance from both the trainers and their fellow delegates.

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